Now a day, selling something is just the start of association with the customer. Perception about the brand is created based on the post sales service provided. It’s even more relevant in the case of Services. All the big companies are taking the area of customer support very seriously. Is there any magic wand which can allow customer support to be properly automated and you can provide a truly amazing customer experience with your brand?
Yes, there is one! Put a Help Desk Software system in place. Cloud based/ System based Help Desk Software provides complete customer support help desk in which support desk agents receive, process, and respond to incident or service requests.
Webfries is partnered with a leading Helpdesk provider across the Globe “Vision Help Desk”. Their offered solution is very powerful considering offered all in one multi-channel ticket management software is allowing the Company to integrate all customer discussions via e-mail, website, twitter, Facebook, phone and chat. Yes, it’s so good to be true but it is. IT helpdesk does remarkable things which your running business needs.
Help Desk offered by us does almost everything which is required to make your customers happy. There are some differentiators which make us lead the pack and these features don’t cost you an extra dime. Golden Bullet Features we offer are Multi Channel, Ticket based Billing support, Blabby, Gamification, complete Task Management (end to end), Satellite Help Desk.
There are some core features required in any help desk system, needless to mention we support all those namely Ticket, client and Staff Management, Self Service, Workflow, Define SLA for the customer, Escalation Matrix, Reports, Client Portal, supporting Multi-Languages, Security, Survey, Time Tracking etc.
We have so much to share on Help Desk system in Gurugram like for ITIL / ITSM Ready Service Desk Features or how you can Extend Help Desk Functionality.
If it sounds interesting to you, just drop us a message. We will surely get in touch with you soon and share our thoughts why Help Desk is the need of the day and how it can help your business tremendously. Cheers!
Why Webfries for Help Desk Software?
Webfries is tied up with the leading Help Desk provider.
Solution offered is feature rich.
Great support during Pre-Sales and Post-Sales.
Cloud based SaaS offering.
Vision Helpdesk installed by Webfries is an excellent product. Earlier we were not managing the post sales ticket manually (on Excel), with introduction of ticket system accountability is set properly and we are maintaining the proper SLA signed with the end users. Highly recommended Help Desk system. I would also like to mention its quite feature rich as well.
– Navneet Gujral, Head - Support (MSO in Gurugram)